Operations Transformation

Operations Transformation

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Structure.

Simplify.

Succeed.

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THE CHALLENGE: Chaos Behind the Scenes

Software & IT organizations often struggle with:

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Product

๐Ÿ”ธ Constant firefighting, delays, and scope creep

๐Ÿ”ธ Poor prioritization and no strategic planning

๐Ÿ”ธ Lack of end-to-end requirements traceability

๐Ÿ”ธ Inconsistent product and service quality

๐Ÿ”ธ Low customer and stakeholder satisfaction

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Process

๐Ÿ”ธ Lack of automation and standardization

๐Ÿ”ธ Poor visibility and control over workflows

๐Ÿ”ธ Slow execution and operational bottlenecks

๐Ÿ”ธ Too many risks and recurring issues

๐Ÿ”ธ No process vision or continuous improvement

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People

๐Ÿ”ธ Lack of ownership and accountability

๐Ÿ”ธ Silos, misalignment, and cross-team friction

๐Ÿ”ธ Poor leadership and unclear decision-making

๐Ÿ”ธ No role clarity or structured onboarding

๐Ÿ”ธ High employee turnover and burnout

If this sounds familiar, your operations are holding you back.

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Chaos and bureaucracy, unkept promises and delays, constantly rising costs, and endlessly failing quality will make everyone โ€” customers, investors, and employees alike โ€” lose trust in your business fast.

THE SOLUTION: Fixing Your Operations

I take care of how your business runs so you can focus on what you do best โ€” building your product (or delivering your service) and promoting your vision. My tasks:

Operations Strategy & Organizational (Re-)Design

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Defining a clear purpose, aligning teams with business goals, and ensuring decision-making reflects company values.

Business Process Re-engineering, Optimization & Automation

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Streamlining end-to-end workflows, eliminating functional and structural inefficiencies, and leveraging automation for speed, accuracy, and scalability.

Cultural & Agile Transformation

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Fostering a high-performance culture by breaking down silos and encouraging collaboration, accountability, and continuous learning.

Data-Driven Decision-Making

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Enabling transparency and using real-time data, insights, and ongoing feedback to drive performance and adaptability.

Compliance Transformation, Risk & Quality Management

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Integrating regulatory requirements into daily operations and ensuring traceability, quality, and long-term sustainability (see more).

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THE RESULT: A Company That Runs Itself

With Operations Transformation, you get:

๐Ÿ”ธ Faster execution; lower operational costs

๐Ÿ”ธ Higher product and service quality

๐Ÿ”ธ Ability to scale and respond to market, regulatory, and other changes

๐Ÿ”ธ Successful client relationships; more new clients getting attracted

๐Ÿ”ธ Higher visibility, planning accuracy, alignment, and control

๐Ÿ”ธ Lower financial, security, and legal risk

๐Ÿ”ธ Higher employee engagement; lower employee turnover

๐Ÿ”ธ Higher overall stakeholder satisfaction

Why Partner With Me

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Tailored Solutions

No one-size-fits-all. Iย use my knowledge and experience to create custom solutions that address your exact needs.

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Practical Implementation

No theory without execution. Iย have a pragmatic approach that rolls out strategies via tangible, actionable steps.

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Long-Term Value

No scratching the surface. Iย built sustainable, scalable systems that support your long-term growth.

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What Others Say About Me

โ€œIrina has been a positive influence through her contribution to collaborative projects operating in a global working environment. She applies her friendly personality and persuasiveness in communications with stakeholders and has proven her ability in responding to and adapting to changes within the business. In driving key initiatives Irina demonstrates a devotion to successful implementation and improvement of IT service products and processes.โ€

Steve Riley โ€” Director Service Delivery & Program Director, UK @ Nokia

โ€œHer outstanding leadership, technical acumen, and professional demeanor have directly contributed to the success of the entire group, spreading much needed credibility with our business partners in Berlin. Irina is an absolute joy to work with; detail oriented and driven by customer success.โ€

Robert Ciccarelli โ€” Senior Quality Manager, North American Lead @ Nokia

โ€œIrina is a well rounded professional with several years of experience in the IT industry. Detail oriented and diligent she considers all aspects of an issue while striving for the best outcome for all concerned. A great job done by a single individual.โ€

Mike Collins โ€” Global Senior Service Level Manager @ Nokia

โ€œIrina possesses a very logical and structured way of thinking, which has enabled her to diagnose problems and devise viable solutions. Her ability to remain unflustered during stressful times (like tight project deadlines approaching) proves her ability to work well under pressure.โ€

Vladimir Georgiev โ€” Senior Manager IT Support @ Vivacom

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Operations as a Function

ยฉ 2022-2025 Irina Rokosz. All rights reserved.