Structure.
Simplify.
Succeed.
THE CHALLENGE: Chaos Behind the Scenes
Software & IT organizations often struggle with:
Product
🔸 Constant firefighting, delays, and scope creep
🔸 Poor prioritization and no strategic planning
🔸 Lack of end-to-end requirements traceability
🔸 Inconsistent product and service quality
🔸 Low customer and stakeholder satisfaction
Process
🔸 Lack of automation and standardization
🔸 Poor visibility and control over workflows
🔸 Slow execution and operational bottlenecks
🔸 Too many risks and recurring issues
🔸 No process vision or continuous improvement
People
🔸 Lack of ownership and accountability
🔸 Silos, misalignment, and cross-team friction
🔸 Poor leadership and unclear decision-making
🔸 No role clarity or structured onboarding
🔸 High employee turnover and burnout
If this sounds familiar, your operations are holding you back.
Chaos and bureaucracy, unkept promises and delays, constantly rising costs, and endlessly failing quality will make everyone — customers, investors, and employees alike — lose trust in your business fast.
THE SOLUTION: Fixing Your Operations
I take care of how your product/service organization runs. My tasks include:
Operations Strategy & Organizational (Re-)Design
Defining a clear purpose, aligning teams with business goals, and ensuring decision-making reflects company values.
Business Process Re-engineering, Optimization & Automation
Streamlining end-to-end workflows, eliminating functional and structural inefficiencies, and leveraging automation for speed, accuracy, and scalability.
Cultural & Agile Transformation
Fostering a high-performance culture by breaking down silos and encouraging collaboration, accountability, and continuous learning.
Data-Driven Decision-Making
/w=3840,quality=90,fit=scale-down)
Enabling transparency and using real-time data, insights, and ongoing feedback to drive performance and adaptability.
Compliance Transformation, Risk & Quality Management
Integrating regulatory requirements into daily operations and ensuring traceability, quality, and long-term sustainability (see more).
THE RESULT: Operational Excellence
By transforming your product/service operations, you get:
🔸 Faster execution; lower operational costs
🔸 Higher product and service quality
🔸 Ability to scale and respond to market, regulatory, and other changes
🔸 Successful client relationships; more new clients getting attracted
🔸 Higher visibility, planning accuracy, alignment, and control
🔸 Lower financial, security, and legal risk
🔸 Higher employee engagement; lower employee turnover
🔸 Higher overall stakeholder satisfaction
Why Partner With Me
Tailored Solutions
No one-size-fits-all. I use my knowledge and experience to create custom solutions that address your exact needs.
Practical Implementation
No theory without execution. I have a pragmatic approach that rolls out strategies via tangible, actionable steps.
Long-Term Value
No scratching the surface. I built sustainable, scalable systems that support your long-term growth.
What Others Say About Me
“Irina has been a positive influence through her contribution to collaborative projects operating in a global working environment. She applies her friendly personality and persuasiveness in communications with stakeholders and has proven her ability in responding to and adapting to changes within the business. In driving key initiatives Irina demonstrates a devotion to successful implementation and improvement of IT service products and processes.”
Steve Riley — Director Service Delivery & Program Director, UK @ Nokia
“Her outstanding leadership, technical acumen, and professional demeanor have directly contributed to the success of the entire group, spreading much needed credibility with our business partners in Berlin. Irina is an absolute joy to work with; detail oriented and driven by customer success.”
Robert Ciccarelli — Senior Quality Manager, North American Lead @ Nokia
“Irina is a well rounded professional with several years of experience in the IT industry. Detail oriented and diligent she considers all aspects of an issue while striving for the best outcome for all concerned. A great job done by a single individual.”
Mike Collins — Global Senior Service Level Manager @ Nokia
“Irina possesses a very logical and structured way of thinking, which has enabled her to diagnose problems and devise viable solutions. Her ability to remain unflustered during stressful times (like tight project deadlines approaching) proves her ability to work well under pressure.”
Vladimir Georgiev — Senior Manager IT Support @ Vivacom
Operations as a Function
© 2022-2025 Irina Rokosz. All rights reserved.