THE CHALLENGE: Chaos Behind the Scenes
Software & IT organizations often struggle with:
Product
๐ธ Constant firefighting, delays, and scope creep
๐ธ Poor prioritization and no strategic planning
๐ธ Lack of end-to-end requirements traceability
๐ธ Inconsistent product and service quality
๐ธ Low customer and stakeholder satisfaction
Process
๐ธ Lack of automation and standardization
๐ธ Poor visibility and control over workflows
๐ธ Slow execution and operational bottlenecks
๐ธ Too many risks and recurring issues
๐ธ No process vision or continuous improvement
People
๐ธ Lack of ownership and accountability
๐ธ Silos, misalignment, and cross-team friction
๐ธ Poor leadership and unclear decision-making
๐ธ No role clarity or structured onboarding
๐ธ High employee turnover and burnout
If this sounds familiar, your operations are holding you back.
Chaos and bureaucracy, unkept promises and delays, constantly rising costs, and endlessly failing quality will make everyone โ customers, investors, and employees alike โ lose trust in your business fast.
THE SOLUTION: Fixing Your Operations
I take care of how your business runs so you can focus on what you do best โ building your product (or delivering your service) and promoting your vision. My tasks:
Operations Strategy & Organizational (Re-)Design
Defining a clear purpose, aligning teams with business goals, and ensuring decision-making reflects company values.
Business Process Re-engineering, Optimization & Automation
Streamlining end-to-end workflows, eliminating functional and structural inefficiencies, and leveraging automation for speed, accuracy, and scalability.
Cultural & Agile Transformation
Fostering a high-performance culture by breaking down silos and encouraging collaboration, accountability, and continuous learning.
Data-Driven Decision-Making
Enabling transparency and using real-time data, insights, and ongoing feedback to drive performance and adaptability.
Compliance Transformation, Risk & Quality Management
Integrating regulatory requirements into daily operations and ensuring traceability, quality, and long-term sustainability (see more).
THE RESULT: A Company That Runs Itself
With Operations Transformation, you get:
๐ธ Faster execution; lower operational costs
๐ธ Higher product and service quality
๐ธ Ability to scale and respond to market, regulatory, and other changes
๐ธ Successful client relationships; more new clients getting attracted
๐ธ Higher visibility, planning accuracy, alignment, and control
๐ธ Lower financial, security, and legal risk
๐ธ Higher employee engagement; lower employee turnover
๐ธ Higher overall stakeholder satisfaction
Why Partner With Me
Tailored Solutions
No one-size-fits-all. Iย use my knowledge and experience to create custom solutions that address your exact needs.
Practical Implementation
No theory without execution. Iย have a pragmatic approach that rolls out strategies via tangible, actionable steps.
Long-Term Value
No scratching the surface. Iย built sustainable, scalable systems that support your long-term growth.
What Others Say About Me
โIrina has been a positive influence through her contribution to collaborative projects operating in a global working environment. She applies her friendly personality and persuasiveness in communications with stakeholders and has proven her ability in responding to and adapting to changes within the business. In driving key initiatives Irina demonstrates a devotion to successful implementation and improvement of IT service products and processes.โ
Steve Riley โ Director Service Delivery & Program Director, UK @ Nokia
โHer outstanding leadership, technical acumen, and professional demeanor have directly contributed to the success of the entire group, spreading much needed credibility with our business partners in Berlin. Irina is an absolute joy to work with; detail oriented and driven by customer success.โ
Robert Ciccarelli โ Senior Quality Manager, North American Lead @ Nokia
โIrina is a well rounded professional with several years of experience in the IT industry. Detail oriented and diligent she considers all aspects of an issue while striving for the best outcome for all concerned. A great job done by a single individual.โ
Mike Collins โ Global Senior Service Level Manager @ Nokia
โIrina possesses a very logical and structured way of thinking, which has enabled her to diagnose problems and devise viable solutions. Her ability to remain unflustered during stressful times (like tight project deadlines approaching) proves her ability to work well under pressure.โ
Vladimir Georgiev โ Senior Manager IT Support @ Vivacom
Operations as a Function
ยฉ 2022-2025 Irina Rokosz. All rights reserved.