Irina Rokosz - Operations Consulting

My Mission

Organizations today operate in a VUCA world (Volatile, Uncertain, Complex, and Ambiguous). They must, therefore, be ready to adapt to change at all times. Yet, traditional management, which is still widely used, was designed to solve a completely different problem: increase efficiency. That is precisely why traditional management can no longer support businesses in achieving their goals. And it is not just businesses that are affected; people suffer too. A staggering 85% of employees hate their jobs. This has become so common that it is already accepted as normal, but it has severe consequences for both individuals and businesses. As an Operations Consultant & Coach, I work to address these challenges in two key ways: 🔸 On the one hand, I support individuals in developing the mindset, skills, and tools to manage and grow a successful business.

🔸 And on the other, I support organizations in achieving their strategic goals through lean, flexible, and sustainable operating models that boost both performance and employee engagement. Engagement drives performance, especially in VUCA times. For businesses to thrive, people must thrive first — and that includes more than just the customers and external stakeholders. From the leadership team to the employees at each level, everyone inside the organization must have the opportunity to find fulfillment in their work (and life). And just imagine the world we could create if people truly loved their jobs: a place where passion fuels progress and successful businesses shape vibrant communities.

My Approach

It all starts with purpose. A company’s biggest strength is in WHY it exists. By putting things in order and in perspective, I help individuals and businesses align their activities toward achieving their true purpose. My approach is based on three pillars:

Purpose & Values

What we do is who we are. Revolving the organization around what it stands for, what change it wants to bring to this world, and why all of it matters.

System Thinking

It is not just about patching things up for the next process audit; it is about long-term success. Looking holistically to establish sustainability and continuous improvement of the whole system.

Continuous Improvement

There is no end stop on the road to getting better. Equipping all strategies for the long game, and turning this into a competitive advantage.

My Background

‍I have spent the last 20+ years leading Process, Quality, and Compliance Transformations of various types, sizes, and scopes. I have worked with global Software & IT organizations that have had hundreds of clients and partners, thousands of employees, and millions of users. My project teams have consisted of key people from all domains and hierarchical levels across the organization, including but not limited to CxO/VP. My background spans the Software Development, Information Technology, Automotive, Telecommunications, Consulting / Professional Services, Human Resources, and Education sectors. I bring international experience from working and living in diverse, multicultural environments across three European countries: Bulgaria, Netherlands, and Germany. My toolset covers Business Process Management (BPM), Agile, Quality Management Systems (QMS), Six-Sigma/TQM, VDA/KGAS, CMMI, ITIL, COBIT, PMI/PMBoK, Prosci, Self-Management, and more.

I hold a Master's degree in Business Administration (MBA), with a specialization in Management Information Systems (MIS). I have also completed the MIT xPRO course in System Thinking.

I am a certified Agile, Scrum, and SAFe Consultant, Lead Process Auditor (ISO 9001, ISO 27001, ISO 20000-1), Functional Safety Engineer (ISO 26262), A-SPICE Provisional Assessor, ITIL Practitioner, Prosci Change Manager, etc.